Coffee & Espresso Makers Tips

Bunn B10 10-Cup Coffee Maker Product Technical DetailsB10 Key FeaturesTypeCoffee MakerCapacity10 CupOperation S...

a horrid experience Bunn B10 10 Cup Coffee Maker The bunn commercial coffee makers are great... this one, leave it on the store shelf. I owned this coffee maker f...

I originally wrote this review back when I purchased and fell in love with my Bunn coffeemaker. However, it’s a whole different ballgame now. You see, Bunn is issuing a recall on this - and other similar - coffeemakers, and the “terms” they are offering their customers are LOUSY at best. If you still want to read my original review, I’m leaving it intact at the bottom of this update.

What would you say if I told you that your coffeepot might burn your house down? You’d want to get rid of it, wouldn’t you? That’s exactly how I feel. Bunn announced that certain models of this coffeepot (GR10, B10, and others) are being recalled because they could catch fire. There have already been fires. So tell me, how would you think a reputable company would offer to replace these coffeepots to their loyal customers?

Oh, now that’s funny, because I was thinking “replace” too, wasn’t I? But Bunn doesn’t want to do that. I mean, they claim they do, but they really don’t. Here are the terms of their recall: Customers can either ship their coffeepot back to be repaired, or PAY half for a new one.

WHAT????

Let me go through the specific problems I see with each option, so you’ll understand my frustration. First, the ship it off to get repaired option. That would require me to be without the use of my coffeepot for AT LEAST a week. And I don’t know about you, but that is unacceptable. Bunn HAS to realize that anyone who would spend $100 on one of their coffeepots LIKES COFFEE, and drinks it at least once a day. So this solution would require me to go out to the store and BUY a 2nd cofeepot, which I would not be able to return when my Bunn was fixed, because it would be USED. WHY should I have to incur the expense of a second unit when it is not my fault they created a fire hazard for a coffeemaker???

OK, option 2: PAYING for my OWN recall replacement, albeit at a half-off price. Well, I’m sure I don’t even have to get into how WRONG it is - on so many levels - to have to pay for my own recall replacement. So let’s just assume that and move on. Say I do it; I pay half to get my new coffeepot from Bunn. BUT - they won’t send you the new unit - that you are PAYING FOR - UNTIL you send your old one back. So even if you pay, you still have to be without a coffeepot, go out and buy another one in the meantime, etc. Then there’s the problem of having to buy it THROUGH BUNN. That means that if I ever have a problem, and need it replaced, that instead of just hopping into the car and going to the store to exchange the defective unit, I will have to ship it back to Bunn. This will then require me to purchase a 2nd coffeemaker in the interim while I’m waiting … do you see a pattern here?

And while we’re at it, why don’t we find out what Bunn will charge us for these new replacement coffeemakers? I was told that I have a choice of the GR10 or the new model NHB. That’s right - I have a choice of THE SAME MODEL I ALREADY HAVE or the new one. Granted, the GR10 they would send me would not be a recalled unit, but still … But wait, it gets worse. When I asked the price of the new model - the NHB - Bunn told me MORE than half of what it is selling in stores for. And this is ok? This is legal?

Bunn, if you don’t want to lose your customers, I would rethink this lousy recall plan. Between myself and other family members, we have 3 Bunn units total that have been recalled. If we have to be without our coffeemakers - resulting in buying another coffeemaker - or pay for our own replacement, then we may just have to consider another brand. KitchenAid actually just had a recall last week of their coffeemakers for a fire hazard. Want to guess what they offered their customers?? They offered FREE REPLACEMENT. Maybe I’ll buy a KitchenAid.

OLD REVIEW FOLLOWS:

OK, there are lots of wonderful, glowing things I could say about this coffee maker. Seriously. But I can really sum it up for you in 2 sentences:

1) It will brew 10 cups of coffee in 3 minutes flat.

2) And it will taste better than any cup of coffee you have ever had.

Yes, better than anything you’ve ever had. This coffee maker produces one heck of a hot cup of coffee - but with no bitterness at all. It is simply flavorful - and tastes like you just went out and spent $4.00 a cup at some overpriced coffee shop.

Bunn has a unique way of making coffee. There is a reservoir of already heated water stored in the quite attractive stainless steel tank, so when you add cold water, it pushes the hot water out, immediately making coffee. And the sprayhead design makes sure that every last bit of your coffee grounds are used.

At first I was discouraged that there was no delayed brew timer, but then I realized: delayed brew timers are so you don’t have to wait in the morning for coffee. This machine makes a whole pot in 3 minutes - so what do you need a timer for??

The style itself is classic and looks great on my countertop. When my father came over to visit, it was the first thing he noticed. After having some coffee from it, he went home and bought one online that night - finally retiring his old $20 “coffee maker” (and I use that term loosely).

Trust me - it may cost more than your average Wal-Mart Mr. Whatever coffee maker, but you get what you pay for, and this is the real deal.

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